Cat Stairs for Wall Mounted with Jute Scratching Steps for Drywall for Most Kitten, Medium and Large Cats, 2 of Pack

Shipment Processing Time
Thank you for visiting and shopping at www.trendypetszone.com. Following are the terms and conditions that constitute our Shipping Policy.
Orders are not shipped or delivered on weekdays or holidays.

Delivery may be delayed due to acts beyond our reasonable control, which may include, but are not limited to, weather, strikes, power outages, shutdowns, province or governmental actions, and other similar acts. We are not responsible for these delays mentioned above.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Delivery Estimates
Final shipping charges will be displayed during Checkout, once a shipping address has been entered and a shipping method has been selected.

Our delivery options
Processing Time (3-7 Business Days)

Shipping Time (5-15 Business Days)

Returns
Our return policy is simple.

Please note that shipping charges are non-refundable.

Processing fees of 3-6% on any regular priced or refunded items.

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Sales/Discounted items cannot be refunded

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

If you do not have a receipt, should you need assistance, please contact Customer Service.

There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
The maximum time frame of issuing a refund depends on your bank's ability to process refunds for orders after a long period of time.

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@trendypetszone.com

Sales/Discounted items (if applicable)
Only regular priced items may be refunded, unfortunately sales/discounted items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, you need to contact us on the same day of purchase, send us an email at info@trendypetszone.com and we will update your order before shipping. Do not try to make a 2nd purchase and then request a refund. These types of exchanges are not approved. 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, please contact us via email at info@trendypetszone.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping back an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.